Refund Policy

Our policy for accepting deposits, cancellations and processing refunds is as follows:

1. After the hire has commenced then as per the Terms and Conditions of Hire (the Rental Agreement). The following also applies and is to be read in conjunction with the Terms and Conditions of Hire and is detailed fully below:
(a) In the event of an accident there is NO OBLIGATION to either supply another vehicle or provide a refund for the balance of the hire term. Providing a replacement vehicle is entirely at the vehicle owner’s discretion, but if the accident is not the hirers' or nominated drivers' fault then we may provide a replacement (subject to bookings), again this is at our discretion.
(b) In the event that the hirer wishes to terminate early, there is NO OBLIGATION to provide a refund for the balance of the hire period.

2. Some but not all locations require a deposit to be taken. This may be taken at time of booking although not all locations require this. Again not every location requires this, please check with the location chosen.

In the event that you cancel your reservation, a cancellation fee may apply as follows:
(a) Cancellation prior to 7 days of the hire commencing, $75 administration fees apply.
(b) Cancellation within 7 days of the hire commencing, the cancellation fee will be equal to 50% of the full amount of the rental.
(c) Cancellation within 2 days of the hire commencing, the full amount of the rental will be retained.=
(d) 'No-Show' or fail to arrive / collect vehicle, the full amount of the rental will be retained.
(e) No refund will be provided for ‘early returns’ or ‘unused days’ when returning the vehicle earlier than the booked dates and times.

3. Cancellation advice MUST be received by us in writing (includes emails). A response WILL be sent to you confirming cancellation of the hire and where applicable details of any charges made under this policy.

4. In the event of a "No-Show", following a confirmed booking being made, the full hire cost is payable by the hirer.

The refund policy applies to all these deposits.